Online Event Registration & Ticketing, Attendee Management and Membership Management

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Privacy Policy


eRegNow is committed to respecting your privacy. When you choose to open an account, offer online registration for an event, or register for an event using the eRegNow service, all of the information provided to us is kept strictly private, including names, addresses and all information collected during a registration is owned by the event organizer who is a client of eRegNow. eRegNow does not use or distribute information collected during a registration, and only the event organizer has access to this information.

  • We do NOT rent or sell lists of personal information of any type.
  • We do NOT use personal information collected during registrations for solicitations.
  • If you are a eRegNow client, we may on occasion send you an email update about the features and services added to our site.

eRegNow takes online privacy seriously. It is our way of sustaining your trust in us and in our products and services. Any material changes to our privacy policy will be posted on our web site prior to making such changes. 
eRegNow has no control over and makes no representations concerning the privacy practices of any event organizer. Accordingly, if you want to find out how an event organizer will use any registration information, you need to review that event organizer’s privacy policy. 

If you have questions or concerns regarding this statement, you should first contact eRegNow Support by phone, standard mail or e-mail [(91 22) 4033 3750-53, A 202, Crystal Plaza, New Link Road, Andheri West, Mumbai - 400 053. India ,[email protected] ]

Information Collection & Uses

Types of Users

We have two different types of users of the site and it’s services. The type of user you are will determine the collection and use policies of your information. The first type is a client. A client is a eRegNow customer that is using the services we provide to create a registration form for an event. They are a company or an individual using the software and services from eRegNow to run and manage an event. The other type of user is an attendee. An attendee is a person signing up for an event through a registration page created by our services and software by a client. The types of information collected and the use of that information is detailed below.

Attendee information collected by eRegNow

All attendee data that is collected and maintained through our service is solely owned by the client, and we have no rights to sell or use the information provided. The client, not eRegNow, is responsible for what information is collected and required on the registration forms. We will provide and maintain the secure storage of all information collected from the attendee and will not sell, use or rent the information collected to any third party.

Client information collected by eRegNow

Clients purchasing service through eRegNow will be required to provide certain personally identifiable information. This will include personal information (such as name, email, phone, and shipping address) and financial information (such as credit number and expiration date). This information from clients is collected when a client signs up for a live demo, opens a new account, or calls and starts a new account over the phone.

The information collected is used for billing purposes and to send orders to the client or other involved third parties. If we have trouble relaying the order or the client cannot fill an order, the information provided will be used to contact the client. eRegNow does not share, rent, or sell this information to any third parties.

Attendee information collected by client’s registration pages

Attendee information that is collected by eRegNow’s service is the sole property of the client. The client will decide what information will be required and collected as well as how they will use the information. eRegNow is responsible for safe and secure storage of all information collected but will not have any rights to sell or use the information provided.


From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain personally identifiable information (such as demographic information, e-mail, phone, and address) from you. Participation in these surveys are completely voluntary and you therefore have a choice whether or not to disclose this information.

We use the information gathered in the survey to better personalize our service, improve the ease-of-use of our website, or to get customer feedback on changes or improvements that we have made. These surveys are conducted in-house. We will not share the personally identifiable information provided through your survey with any other third party unless we give you prior notice and choice.


If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site with a link to our site. eRegNow does not store this information. The information collected is for the sole purpose of sending this one-time email to visit our site.


If you use the forums on this site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages.  We are not responsible for the personally identifiable information you choose to submit in these forums.

Testimonials From time to time we receive and post testimonials from our valued customers on our site.  We receive permission to post these testimonials prior to posting on the site. If you would like your testimonial removed, please contact us at [email protected] .

Uses of Information

eRegNow offers its online event registration service to clients as a means of collecting and managing attendee and/or vendor registrations. Any information provided on a registration page is the sole property of the client, kept on eRegNow's servers and is accessible only to the authorized client or to eRegNow at the direct request of the authorized client. If an attendee wants to find out how the client will be using their information the attendee should see the client’s privacy statement or contact the client directly. 

eRegNow, under the discretion of the client, will use the clients e-mail address provided to send secondary communications such as newsletter to the client. The client can “opt-out” of these secondary communications when they sign up for an account or can be removed from the list by following the instructions on the newsletter in-order to get removed. eRegNow will not use attendee’s information for any secondary communication unless authorized by the client.


Communications from the Site

Customer Service

Based upon the personally identifiable information you provide us, we will communicate with you in response to your inquiries in order to provide the services you request, and to manage your account. We will communicate with you by email or telephone, in accordance with your wishes. 
We do not share your profile with other third parties except as described in this privacy statement. 

Information Sharing and Disclosure

Choice/Opt-out Attendees providing personally identifiable information will need to refer to the client and their privacy policies regarding the opportunity to “opt-out” of having your personally identifiable information used for certain purposes (such as newsletters and other marketing materials). We are not responsible for “opt-out” opportunities for attendees as attendee’s personally identifiable information is the sole property of our client. We provide the secure storage and software to obtain the information but will not share or use attendee information for any purpose, unless otherwise indicated by our client.

Clients submitting their information will have the opportunity to “opt-out” of their personally identifiable information being used to send secondary communications from us, such as newsletters. This option will be available when clients are opening a new account. If you currently receive our newsletter and other secondary communications, clients will have the option to “opt-out” of receiving that material by either following the instructions on the secondary communication material to be taken off the list or clients may Send an email to us at [email protected] .

Co-Branded Relationships

We have a co-branded relationship with our clients whereby, clients use the software and service we provide to create an online registration form and all personally identifiable information that attendees enter into these forms is solely owned by the client. The client is the user of the information attendees provide and all attendees should refer to the client directly or the client’s privacy statement for disclosure on use of the submitted information. eRegNow’s role is providing the online registration service and safely maintaining the storage of the information but is not responsible for the client’s use of the information.

Aggregate Information (non-personally identifiable)

We collect aggregated demographic information about our user base. This information does not identify individual users or any of their personal information and is used for our own reports, marketing and customer satisfaction efforts. 
We do not link aggregate user data with personally identifiable information.

Personally identifiable information

We DO NOT Share Personally Identifiable Information with Third Parties, except as otherwise indicated in this privacy statement.

Access to Personally Identifiable Information

Attendees who have changes to their personally identifiable information or would like to cancel their registration can either log in to the registration page using their ID number (given to the attendee through a confirmation e-mail after registering for an event with a eRegNow client) or can simply type in your email address to the registration form. Either of these entries will bring up the personally identifiable information the attendee has previously entered for that registration form and the attendee will have the option of either updating or canceling their registration.

At the minimum, we will provide a response within 30 days to a request for access to personally identifiable information collected. 


We use a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.

Service Providers

We might use other third parties, to provide other services. eRegNow is not responsible for any information provided to such parties when using their service to access eRegNow's web services. 

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site

Log Files

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. 
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users' movements around the site and to gather demographic information about our user base as a whole.

We do not link this automatically-collected data to personally identifiable information.

Cookies & Site Stats

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. We use cookies on this site, however we do not link the information stored in cookies to any personally identifiable information you submit while on our site. We only use session ID cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser.

We also use Google Site Stats. This is a tracking feature offered by Google that works for Google’s ad subscribers. To measure performance, Google uses small strings of text (known as a cookie) that is placed on your computer when you click on ads. Cookies typically remain active on your computer for about 30 days. If you visit certain pages of the eRegNow’s website during that period, Google and the eRegNow will be able to tell that you saw the ad delivered by Google. We only use this type of cookie to see how effective our advertising is on Google’s website and will not link any information stored in the cookies to any personally identifiable information you submit while on our website.

Some of our business partners (e.g., advertisers, service providers, tracking utility companies) use cookies on our site. We have no access to or control over these cookies.

This privacy statement covers the use of cookies by this site only and does not cover the use of cookies by any third parties.

Links to Other Sites

This Web site contains links to other sites that are not owned or controlled by eRegNow Please be aware that we, eRegNow, are not responsible for the privacy practices of such other sites. 
We encourage you to be aware when you leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information.

This privacy statement applies only to information collected by this Web site.

Access to Your Personally Identifiable Information

You can access your account information for the purpose of correcting or updating your information by going to My eRegNow and the Manage Account.  If you have any questions regarding updating or correcting your information, please contact [email protected].


The security of your personal information is important to us. When logged in to an event management section or registering for an event, every page you visit is encrypted using Secure Socket Layer (SSL) technology as opposed to other websites that only encrypt pages with credit card information.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. 

If you have any questions about security on our Web site, you can Send an email to us


eRegNow does not sell products or services for purchase by children under the age of eighteen (“Minors”). eRegNow does not knowingly solicit or collect personal information from Minors, and eRegNow will not knowingly link to any third party web site that solicits or collects personal information from Minors. If you believe that a Minor has disclosed personal information to eRegNow or that eRegNow has linked to such a third party web site, please contact us at [email protected] so that the information and/or link can be removed.

Changes in this Privacy Statement

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us at: 91 22 4022 3750 - 53 or Send an email to us .